Delivery

Delivery area

We supply our products within the countries:

    Poland
    Germany
    France
    Italy
    Spain
    Belgium
    Netherlands
    Luxembourg
    Portugal
    Austria
    Czech Republic
    Slovakia
    Croatia
    Denmark
    Estonia
    Finland
    Greece
    Ireland
    Lithuania
    Latvia
    Malta
    Sweden
    Hungary

If you wish to purchase and ship to a country not listed, please contact us.

We will do our best to fulfil your order and deliver your product to your country.

Delivery costs

Delivery for the countries listed is free of charge.

Delivery methods

Depending on the product purchased, the delivery method may vary.

We only use verified and reliable carriers. Shipping by your own carrier is not possible.

All shipments are properly packed and insured.

Delivery time

Each product has a specific shipping time. Depending on the type of product, the shipping time may vary. Most decorations are created to order by artists and due to the creative and technological process it can take up to 2-3 weeks.

After packaging, the product is handed over to a shipping company, which delivers the goods in Europe within a few working days.

Shipment status

To check the status of your shipment find the confirmation email and the shipping number. In the content there should also be a link to track it.

If you have not received such an email, or there is no tracking link, please contact us via email: info@oh-pop.com or Whatsapp on +48 792 44 44 14.

Not all carriers provide a publicly accessible tracking system, so we remain in contact at all times.

Delivery complaints

We only use proven and reliable international carriers. Despite our best efforts, it can happen that a consignment arrives damaged.

In order to be able to consider your complaint, we must receive photographic documentation of the damage and a damage report written down with the courier during delivery.

REMEMBER: If you notice damage on the packaging, check the contents with the courier! Take photos and write the damage protocol, which the courier has.

Send the documents to the e-mail address: info@oh-pop.com

Shipping of returns

To return a product you do not like, you must deliver it to us at your own expense. You can use your own carrier or contact us to have us choose a carrier for you.

If you would like us to arrange for a shipping company to collect the returned goods please contact us by emailing: info@oh-pop.com.

If you are shipping the product yourself please let us know by emailing us at: info@oh-pop.com. Write the consignment note number and the name of the shipping company.

Returns and complaints

All information is detailed in our shop regulations.

Privacy policy

All information is detailed in our privacy policy.

Contact hotline

Contact us via the form on the website under the contact us tab, or via e-mail: info@oh-pop.com, or by phone on (English and Polish language only): +48 792 44 44 14